98hi77's Privacy Policy

1 Types of Information Collected

We collect various types of information during registration and use of the 98hi77 platform. This information falls into two main categories — information provided directly by you and information collected automatically.

1.1 Information Provided Directly

When you create an account or use our platform, we may collect the following information:

• Full name and date of birth (for age verification — only accounts for users aged 21 or above are approved)
• Email address and contact details
• National ID or passport number (when required for KYC verification)
• Residential address
• Financial transaction details (bKash, Nagad, Rocket or bank account information)
• Any information provided when contacting customer support

1.2 Automatically Collected Information

The following information may be collected automatically while using the platform:

• IP address and device type
• Browser type and version
• Page visit logs and session duration
• Cookie and local storage data
• Gaming activity and betting history

2 Purpose of Data Collection

98hi77 collects and uses your information only for legitimate and clearly defined purposes. We never collect unnecessary information.

3 Cookie Policy

The 98hi77 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

3.1 Cookies We Use

• Essential Cookies: Required for the core functionality of the platform — login sessions, security tokens, and so on.
• Functional Cookies: For remembering your preferences and settings — language selection, display preferences.
• Analytics Cookies: To analyse platform usage patterns and improve services.

3.2 Cookie Controls

You can manage cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality.

4 Data Sharing and Third Parties

98hi77 never sells, rents, or shares your personal information with third parties for commercial purposes. However, information may be shared in certain specific circumstances.

4.1 Permitted Cases for Data Sharing

• Payment Processors: With bKash, Nagad, Rocket, and bank transfer services — only the information necessary to complete a transaction.
• Identity Verification Services: With trusted verification organisations to complete the KYC process.
• Legal Authorities: When required by legal obligation, court order, or government investigation.
• Fraud Prevention Agencies: To detect and prevent fraudulent activity.

4.2 Third-Party Agreements

We have a Data Processing Agreement in place with each third party we work with. They may only use the information in accordance with our instructions and for specified purposes.

5 Data Security Measures

98hi77 uses industry-standard security technologies to protect your information. Our security framework operates across multiple layers.

5.1 Technical Security

• SSL/TLS Encryption: All website traffic is transmitted through encrypted channels.
• Data Encryption: Sensitive stored data (passwords, financial information) is kept in an encrypted state.
• Firewall and Intrusion Detection: Round-the-clock network monitoring and protection against cyber attacks.
• Two-Factor Authentication (2FA): An additional security layer for accessing your account.
• Regular Security Audits: Routine system checks carried out by independent security experts.

5.2 Administrative Security

• Only authorised staff may access personal information.
• All staff receive training on data protection.
• All data access activity is logged and reviewed regularly.

6 Data Retention Period

98hi77 retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected.

• Account Information: For as long as the account is active and for at least five years after closure (as required by law).
• Transaction Records: Up to seven years from the date of the last transaction.
• KYC Documents: Up to five years after account closure.
• Customer Support Communications: Up to three years from the date the issue was resolved.
• Website Logs: Up to twelve months from the date of collection.

Once the specified period has ended, we securely delete your information or anonymise it so that you can no longer be identified.

7 Your Rights

As a user of 98hi77, you have the following rights regarding your personal information. To exercise these rights, contact us directly.

To exercise your rights, email [email protected]. We will respond to your request within 30 days. In some cases, legal obligations may mean that certain information cannot be deleted or access cannot be restricted.

8 Privacy of Minors

98hi77 is for users aged 21 or above only. We do not knowingly collect personal information from any minor.

We follow an age verification process at the time of registration. If a person registers using false information and it is later established that they are a minor, their account will be closed immediately and all their information will be permanently deleted.

If you believe a minor has created an account on our platform, please notify us immediately at [email protected].

9 International Data Transfers

In some cases, your information may be stored or processed on servers located outside Bangladesh. For such transfers, we ensure that:

• The recipient country has adequate data protection laws in place, or
• Equivalent protection has been ensured through appropriate agreements with the recipient, or
• Your explicit consent has been obtained for the transfer.

We always ensure the protection of your information, regardless of where it is stored or processed.

10 Links to Third-Party Websites

Our platform may occasionally contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming) or payment gateways. These entities have their own privacy policies and 98hi77 is not responsible for their data collection and use.

You are advised to read the privacy policy of any third-party service before using it.

11 Policy Changes and Updates

98hi77 reserves the right to update this Privacy Policy at any time. If significant changes are made to the Policy, we will notify you in the following ways:

• Displaying a special notice on the website
• Sending a notice to your registered email address
• Updating the "Last Updated" date at the top of this page

Continued use of the platform after an update will be taken to mean that you have accepted the revised Policy. If you do not agree with the changes, you may request that your account be closed.

12 Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy or the processing of your personal information, please contact us:

• Email: [email protected]
• Live Chat: Bengali support available 24/7 through the website

We will respond to your inquiry within a maximum of 30 days. If a complex matter requires more time, we will let you know.

If you are not satisfied with our response, you may file a complaint with the relevant authority. We are always ready to cooperate.