Help Center
Frequently Asked Questions
Find answers to all your questions about 98hi77 here — from opening an account to bonuses, payments, and safe gaming.
98hi77 is a trusted online gaming platform for players in Bangladesh. Here you can enjoy cricket betting, slot games, live casino, and much more. Below we have compiled the most frequently asked questions so you can find the right information quickly and play without interruption. If you cannot find your question here, our 24/7 live chat support is always available.
Choose a Category
Account and Registration
To register at 98hi77, you need an active mobile number or email address. Enter your name, date of birth, and a preferred password in the registration form. You will need to confirm that you are 21 years of age or older for age verification. The entire process takes only a few minutes.
No. Under 98hi77's rules, each person may only open one account. Creating multiple accounts using the same name, device, or payment details may result in those accounts being suspended and bonuses being forfeited. This policy is strictly enforced to ensure fair play.
Click the "Forgot Password?" option on the login page and enter your registered mobile number or email. A verification code will be sent, which you can use to set a new password. If you have trouble, contact 24/7 live chat directly.
Yes, identity verification may be required before withdrawals. This ensures the security of your account and helps prevent fraud. Verification is completed by submitting a clear photo of your national ID card or passport. 98hi77 keeps your information secure.
Yes. 98hi77 is fully mobile-friendly. Log in easily from the browser on any Android or iOS device — no separate app installation needed. The site loads quickly and displays well on smartphones.
Deposits and Withdrawals
Deposits via bKash are generally instant — in most cases the balance is credited within a few seconds. Occasionally, network congestion may cause a delay of 5-10 minutes. The minimum deposit amount is ৳200. If you have an issue, contact live chat with your transaction ID.
Yes. 98hi77 also supports Nagad, Rocket, and bank transfer. The minimum deposit amount is the same across all methods — ৳200. Choose your preferred payment method and follow the instructions on the payment page. All methods are fast and secure.
Withdrawal requests are generally processed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳1,000. Withdrawals are processed fastest when your account is properly verified and bonus wagering has been completed.
98hi77 does not charge any fees of its own for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges. Bank transfers may carry applicable bank charges — check with your bank for details.
Common reasons for a cancelled withdrawal include incomplete account verification or unmet bonus wagering requirements. First, check your verification status on the account page. If you are unsure what the issue is, contact live chat with the details — our team is available 24 hours a day to help.
Games and How to Play
To bet on BPL or any cricket match, log in to your account and go to the cricket section. Select the match you want, choose a market (match winner, top batsman, total runs, etc.), enter an amount, and confirm your bet. Review the odds carefully before placing your bet.
RTP (Return to Player) is the theoretical percentage of total bets that a slot game returns to players over the long term. A high RTP means the game returns a relatively higher amount over time. However, each spin is independent and random — RTP is a long-term average, not a guarantee of immediate results.
Yes. 98hi77's live casino games are operated by reputable providers such as Evolution Gaming and Ezugi, who follow strict fair play standards. The entire process is transparent through real dealers and live cameras. The Random Number Generator (RNG) is tested regularly.
98hi77 is optimized for mobile. From slots by Pragmatic Play, PG Soft, or JILI to live casino tables — everything runs smoothly in mobile browsers. For the best experience, use a stable internet connection (Wi-Fi or 4G).
Aviator is a crash-style game by Spribe. A plane takes off and a multiplier increases as it flies. You need to "cash out" before the plane crashes. The longer you wait to cash out, the higher the multiplier — but the risk is also higher. Each round is independent and random.
Yes. In-play or live betting is available for major cricket tournaments including T20 World Cup and IPL. Odds update continuously during a match, so quick decisions are important. Go to the cricket section and use the "Live" tab to see ongoing matches.
Bonuses and Promotions
98hi77's welcome bonus is 200% on your first deposit — up to ৳20,000. For example: deposit ৳1,000 and get ৳2,000 in bonus, giving a total balance of ৳3,000. The bonus is added automatically after your first deposit following account creation.
The wagering requirement for the welcome bonus is 15 times. This means the bonus amount must be wagered 15 times before it can be withdrawn. You can track your wagering progress from the account page. Once the requirement is met, the full winnings can be withdrawn.
There is no separate sign-up needed for the VIP program — your level increases the more you play regularly. There are 4 levels: Bronze (0.3% weekly cashback), Silver (0.6%), Gold (0.9%), Platinum (1.2%). Higher levels come with better benefits and priority support.
VIP cashback is paid out on a weekly basis. Based on your gaming activity each week, cashback is credited to your balance according to your level. Cashback generally has lower wagering requirements and is easy to use.
There is an option to opt out of a bonus before making a deposit. If you want to deposit without a bonus, do not select a promo code or bonus offer on the payment page. Contact live chat for more details.
Safety and Responsible Gaming
Yes. 98hi77 uses SSL encryption, which ensures banking-level security. Your payment details, identity documents, and transaction data are stored on secure servers and are not shared with third parties.
98hi77 is for players aged 21 and above only. Age must be confirmed during account creation, and date of birth is checked during verification. Minors are not permitted to use this platform.
Yes. 98hi77 prioritizes responsible gaming. You can set daily, weekly, or monthly deposit limits. For a temporary break (cooling off) or permanent self-exclusion, contact live chat or reach out at [email protected].
If you feel your gaming habits are getting out of control, let our support team know right away. We will help activate self-exclusion and responsible gaming tools. Visit our responsible gaming page to learn more.
For the fastest help, use 24/7 live chat — you can communicate in Bengali. To contact by email, write to [email protected]. Live chat responses are generally immediate.
Still have questions?
Contact support — we are available 24 hours a day, 7 days a week to help you in English.